Order Taking Call Center Outsourcing Services

Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business could also have to ready itself for a large volume of orders as your offering gains popularity or during specific periods in the year. Providing a seamless order taking call center service becomes imperative, for the sake of your customers, as well as for increasing business revenue.

Our call center outsourcing team ensures all orders are taken accurately and that each person has a positive experience.

Enhance Convenience for Your Customers with Live Order Taking Outsourcing Services from MM Technologies

Have Queries Answered

Prior to placing an order, customers may have queries regarding your product or service, policies and other information. MM Technologies resolves these issues and guides customers through the sale.

Round-The-Clock Order Taking

Often, customers place orders at a time of their convenience, such as after their working hours. MM Technologies offers 24/7 live order taking outsourcing operations, so that order for your product or service can be placed at any time of the day and regardless of time zone.

Order Entry

After taking the order, we can instantly enter it in the CRM system to ensure there is no delay in order processing and delivery and the customer receives the product or service on schedule.

Post-Sale Support

After buying your product or service, your customer could still seek support from your brand, such as for returns processing and technical support or help desk.

Order Through a Preferred Channel

Beyond placing an order on the phone, customers also look forward to purchasing products or services through digital media, such as email, live chat, through the website or a mobile application, or SMS/text.

Build Brand Loyalty by Partnering With MM Technologies

MM Technologies call center executives are trained well so that they can represent your brand in an authentic manner. We have both inbound and outbound sales and customer acquisition capability, and work diligently to ensure that we convert the maximum number of inquiries into sales in the most cost-effective manner. We also help in driving sales by applying cross-selling or up-selling techniques as and when required. All of this will help in increasing the level of satisfaction customers feel for your brand, and consequently build brand loyalty.

What Sets Us Apart